![]() And then it's only covered after they get the engine to determine if it was their "fault". They then say labor is covered, but it is really only a portion. We bought an engine from them and it had issues and needed a warranty claim after just 9k miles, yes I said it, 9k miles. I'm constantly being told one thing and then after we agree, I'm then told a totally different story. I don't think I could have a worse experience with a company. My vehicle has been inspected by the dodge dealership to insure that it’s not the vehicle but it’s the transmissions that’s been sent out Jasper has sent out three defaulted transmissions since January. Jasper would only be funding 2k because the reimbursement they offered belongs to me. The quote for the original transmission is a little over 7k and the labor is $1500 and some odd change. My counter offer is that I’ll sign the release form but on the terms that they work with the dodge dealership and have the transmission replaced with the original transmission that comes with the truck and I’ll cover the labor cost. They have offered me a reimbursement of $5100 and to sign a release of liability/warranty form. I’ve attempted to seek a resolution with the company but they refuse to settle on the terms I suggested. I’ve taken a huge financial lost due to this company and I’ve gone into debt to cover my personal and business expenses. My vehicle has been down since January 16th. It’s my business and only source of income. I have a had three transmissions replaced by this company. Jasper as of now claims they are only obligated to reimburse 700$ or buy higher coverage up to 1400$ Which is 1750$ roughly before fluids taxes etc. What I am seeking is full accountability of cost associated with their faulty transmission. I have been in contact with several entities at Jasper working up the chain of command to resolve this concern. I am still waiting for delivery of second transmission which should arrive May 1st. Thankfully I did, because other shops may have not noticed the failure. I was and am willing to pay that premium over a smaller shop for that peace of mind. ![]() I choose ******** for peace of mind, going with a certified Chevrolet service department. Yet they freely sent out a second transmission to ******** (the third party) without my knowledge of any warranty coverage disputes.Īs of now I am expexted to pay ******** for two installations of 1750$ per installation for a total of 3500$, not including fluids taxes etc. ![]() Jasper claims this is a warranty issue, and claims 3rd party concerns. ******** is charging me 175$ a hour for both installations. Jasper is now trying to claim that they are only responsible for 70$ a hour for the second installation cost incurred with their faulty product. ******** had to perform a full installation of said transmission before running diagnostic tests for proper operation. I became aware of this situation after the fact. THIS HAD BEEN SETTLED WITHOUT MY KNOWLEDGE. Jasper concedes that can happen and immediately sends out a replacement transmission. ******** also informed me that they had reached out to Jasper to address the failure. ******** informs me that it is a faulty transmission with a bad forward interior seal. I reached out to ******** April 26th to find out when I could pick up my vehicle. Most popular models are in stock for immediate availability and come with a 3 year/100,000 mile Nationwide Transferable Warranty - Parts and Labor.I ordered and paid for a transmission from Jasper on April 13th, to be delivered to ******** Chevrolet for installation on April 19th. Jasper also offers a full line of transfer cases for both 4 wheel drive and all wheel drive applications. ![]() You will be protected with a 3 year/100,000 mile Nationwide Transferable Warranty - Parts and Labor. You don't have to comb the junkyards for a used transmission, or trust your fate to a rebuilt transmission or one of those 30 day warranty transmissions. You don't have to worry about taking your transmission in to be rebuilt and watching the bill grow as more and more parts need to be machined or replaced. They are designed for your peace of mind. But you can relax, Austin's Auto Service can provide you with a JASPER remanufactured automatic and standard transmissions. Well, presumably because you're here, that day has come. You've heard all the horror stories about the cost and headaches associated with transmission problems and have dreaded the day when it might happen to you. probably the scariest part in your vehicle.
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